About Us HARVEY are dedicated to your satisfaction. If you have any suggestions or comments please
Our Contact details:
Harvey Map Services Ltd
12-22 Main Street, Doune, Perthshire FK16 6BJ, Scotland
Phone: +44 (0) 1786 841202
VAT registration number 309035873
Making A Purchase Making a Purchase is straightforward. Just browse our site. When you find an item you want to buy, click the button 'Add to Cart' at the bottom of the product description. You will then automatically be shown your order. The site will automatically go back so you can look for more items.
When you have all the items you want, click 'Checkout on the right at the very top of the header. On the checkout pages you will be asked for the details that we need to be able to fulfill the order, such as name and address and email. Make sure you put your email address in correctly, otherwise the order confirmation will not reach you..
Click NEXT each time to go on to the next stage. Once this process is complete you will be transferred to the Sagepay payment pages. You will be asked for your credit card details. You may be transferred to the issuing bank's secure site for verification of your card.
Finally you will be shown a confirmation page which you can print. You will also automatically be sent a confirmation email once the payment is processed. If you believe you have completed the order and payment process and you do not receive confirmation, please contact us or on 01786 841202 (9-5pm weekdays).
We accept payment by credit or debit card through Visa, Mastercard or Maestro. If you are shopping from North America or anywhere else outside the UK, place your order and your credit card company will automatically convert the transaction to US Dollars or your own currency. Your credit card will be debited on the day you place your order.
Shipping And HandlingUK addresses:
First class post FREE on ALL orders £20.00 and over.
Under £20.00, Royal Mail 1st class post £2.00 per order
Rest of the EU and Rest of the World
For maps and other small items (up to 0.5kg):
Rest of the EU: £3.50 per order
Rest of the World airmail post: £5.00 per order
For heavier, bulky items, such as some books and Mazzle jigsaws:
Rest of the EU: £8.00 / £12.00 per order
Rest of the World: £12.00 / £18.00 per order
(due to the weight and size of some items, the higher price band for shipping will be used when ordering multiple items)
Please contact us directly if you would like to place a bulk order as alternative, more cost effective, shipping options may be available.
Delivery Schedule Goods are normally dispatched the business day after receipt of order.
Please be sure the delivery address is correct. If it is a work address, check that your office internal delivery system can cope with personal mail. We will not accept responsibility for loss or delay if you request the package to be sent to a place of work.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges Maps are zero rated for VAT. Other goods: 20% VAT is added to UK orders. Orders from outside the UK are VAT free. This rate is automatically adjusted to zero if the delivery address is outside the UK.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, you can do so via email and we will get back to you as soon as possible.
Alternatively, you can call on: International +44 (0) 1786 841202 or write to us at Harvey Maps, 12-22 Main Street, Doune FK16 6BJ, Perthshire, Scotland.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy If you are not completely satisfied with the goods supplied, return them within 30 days carriage paid, in pristine condition and safely packed, to Harvey Map Services Ltd, 12-22 Main Street, Doune FK16 6BJ, Scotland, and we will give you a full refund.
Remittance Terms Payment must be sent with the order. You may pay by credit or debit card through the web shop.
(You may of course also order by phone, fax or letter)